Now able to pay for the shipment

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Now able to pay for the shipment

Postby Jam » Mon Apr 20, 2015 11:47 pm

Norwegian late January backer for a black one...
Tonight I finally had the chance to fulfill my order and pay for the extra filaments and the shipment cost. :)

I was not able to make a choice during the payment process, but they charged me an extra $15 for this reason:
"I have choosen to opt-out from Euro friendly shipping for a faster delivery. I will be responsible for paying for duties and VAT/Taxes related to this shipment. An $15 additional shipping charge has been added to your order."
Strange way to do business, make the customer handle the local VAT themself and charge an extra $15.... :crazy: The total to pay for the shipment was $60, included the extra $15 fee. (My order was the M3D + 2 extra spools of filament, BTW)
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Re: Now able to pay for the shipment

Postby raab6 » Tue Apr 21, 2015 6:58 am

Great to hear that someone got the option to use this announced fast shipping. Hope I will also get the chance to do so. Wrote one mail and a support ticket, but got no answer yet.
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Re: Now able to pay for the shipment

Postby raab6 » Tue Apr 21, 2015 8:16 pm

Just some minutes ago my payment was activated for opt-shipping :clap:
I paid and now all I can do is waiting :yawn:
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Re: Now able to pay for the shipment

Postby MrBeta » Tue Apr 21, 2015 8:21 pm

Just as I told you, poke them and you'll receive your Micro ^^
Betas are for the brave :batman

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Re: Now able to pay for the shipment

Postby Jam » Thu Apr 23, 2015 9:28 pm

MrBeta wrote:Just as I told you, poke them and you'll receive your Micro ^^


It seems that you are more right than you can imagine youself, MrBeta.... :P

Last night (at 22:34) I sent M3D a message through the beta program portal:

I've paid for the shipment a few days ago.
When will the printer be shipped to me? And do you use UPS for the shipment to Norway? Sometimes they have some terrible extras to pay for me as a customer for the handling of the Norwegian VAT.

Thanks in advance!


The main question I had was if it was UPS they will use for shipment to Norway. I did not expect a quick reply, but earlier today (at 09:58) I got this reply:

Thank you for contacting us! Once you paid for shipping you should expect your printer one of the days within two weeks after your have submitted your shipping payment. Thank you for completing your shipping payment.

I did not get an answer if they use UPS for shipments to Norway, but at least I got a very quick anwser! :clap: I've read about others who have waited 1 - 2 weeks, and even longer for a reply.
It also proves that the M3D-team are working day and night, since the reply was written at 03:58 local time.... :P :P
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Re: Now able to pay for the shipment

Postby MrBeta » Thu Apr 23, 2015 10:03 pm

If you poke them harder, you receive a tracking code
Betas are for the brave :batman

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Re: Now able to pay for the shipment

Postby dogbite » Fri Apr 24, 2015 5:38 pm

i got after 50 minutes,
"
Hi Shoham,

Thank you for your follow up and completing your purchase! I have checked your account on my system and everything is good at our end. Your shipment is in the pile awaiting for delivery. Please check out for the shipping information as well as the tracking number for your printer as it will be sent out in the next couple of days. If you have further questions please do not hesitate to contact us again. Thank you for your support in the Micro!

Sincerely,
Konrad
"
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Re: Now able to pay for the shipment

Postby Fuwo » Fri Apr 24, 2015 8:38 pm

One E-Mail and 4 days waiting later I got this mail today

Thank you for following up with us and for your patience as our team was working through production and shipping issues! I am writing to let you know that we were able to prioritize your order and it is available to get shipped next week.

Please note that there are a few possible delays that may be applicable to your order: our Silver printers are currently out of stock (you will be able to select a different color by editing your Kickstarter Order form on the portal) and our Mac software version will only be released in the next 1-2 months (but the warranty still starts whenever you receive the printer).

Thank you again for your patience and continued support, and please let us know if you have any questions or concerns!

All the best


In my mail I just asked about the status with the contract making stuff for EU-friendly shipping.
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Re: Now able to pay for the shipment

Postby raab6 » Fri Apr 24, 2015 10:00 pm

My printer is still in germany. Delivery is expected for monday. Can't wait for monday, also can't believe to say this will be the longest weekend ever :D
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Re: Now able to pay for the shipment

Postby Barmonster » Sat Apr 25, 2015 6:50 am

I'm so happy that my printer came on a friday. Guess it will be printing all weekend long...
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